Guest Experience Survey

Dear Guest,

By answering the following customer satisfaction survey you are helping The Blennerhassett Hotel & Spa better understand the guest experience so that we can continue to remain West Virginia’s Best Boutique Hotel for decades to come. This survey and all questions are optional. We appreciate your time.

1. Date of Checkout
2. Have you stayed at The Blennerhassett Hotel and Spa before? NoYesSelect

If yes, how many times have you stayed at The Blennerhassett Hotel & Spa in the past two years?

3. What is the primary purpose of your recent visit to Parkersburg BusinessLeisureFriends & FamilyHealthcareWedding or CeremonyMemorial ServiceChoose Not to SayOtherSelect Option

Please rate your level of satisfaction with the following:

Rate on a scale of 1 - 5 where 1 is Completely Unsatisfied, 2 is Unsatisfied, 3 is Neutral, 4 is Satisfied and 5 is Completely Satisfied.

1 Completely Unsatisfied | 3 Neutral | 5 Completely Satisfied

1. Ease of Check-In 12345N/A
2. Accuracy of Check-In 12345N/A
3. Bellman Luggage and / or Valet Services 12345N/A
4. Friendliness and Approachability of Staff 12345N/A
5. Hotel Ambiance and Decorations 12345N/A
6. Room Amenities 12345N/A
7. Comfort Level 12345N/A
8. Cleanliness of Guest Room 12345N/A
9. Cleanliness of Bathroom 12345N/A
10. Electronics: Lights, TV, Coffee Maker, Alarm Clock 12345N/A
11. Safety 12345N/A
12. Value for Price 12345N/A
13. Overall Satisfaction with Your Stay 12345N/A
14. We welcome any comments you may wish to add about your stay

Did you have any maintenance issues during your stay?
NoYes
If yes, please rate your satisfaction with how the maintenance issue was handled where 1 is Completely Unsatisfied, 2 is Unsatisfied, 3 is Neutral, 4 is Satisfied, and 5 is Completely Satisfied

1 Completely Unsatisfied | 3 Neutral | 5 Completely Satisfied


12345N/A


Use this field to leave additional comments about your maintenance experience Optional

Did you make a purchase at Café Blennerhassett during your stay?
NoYes

If yes, please rate the following where 1 is Completely Unsatisfied, 2 is Unsatisfied, 3 is Neutral, 4 is Satisfied, and 5 is Completely Satisfied

1 Completely Unsatisfied | 3 Neutral | 5 Completely Satisfied




Friendliness of the Barista 12345N/A

Time in Line 12345N/A

Drink Options 12345N/A

Bakery Options 12345N/A

Quality of Your Drink 12345N/A

Quality of Your Baked Goods 12345N/A

Use this field to leave additional comments about your Café Blennerhassett experience Optional

Were you a guest at The Blennerhassett Restaurant & Lounge during your stay?
NoYes

If yes, please rate the following where 1 is Completely Unsatisfied, 2 is Unsatisfied, 3 is Neutral, 4 is Satisfied, and 5 is Completely Satisfied

1 Completely Unsatisfied | 3 Neutral | 5 Completely Satisfied




Politeness of Host 12345N/A

Restaurant Atmosphere 12345N/A

Restaurant Cleanliness 12345N/A

Menu Options 12345N/A

Menu Ease of Reading 12345N/A

Server Friendliness 12345N/A

Server's Menu Knowledge 12345N/A

Server Availability 12345N/A

Correctness of Order 12345N/A

Plating of Dishes 12345N/A

Flavor of Dishes 12345N/A

Would you recommend The Blennerhassett Restaurant & Lounge to your friends, colleagues and family members? YesNo

Use this field to leave additional comments about your Blennerhassett Restaurant & Lounge experience Optional

You are almost done! Last section:

1. Do you subscribe to magazines, either physical or online? YesNoSelect One
If so, which magazine titles do you actively have a subscription to?
2. Would you recommend The Blennerhassett Hotel & Spa to your friends, colleagues and families? YesNoSelect
3. Will you choose to stay with us again if and when you return to Parkersburg and The Mid-Ohio Valley? YesNoSelect
4. How did you hear about us? I'm familiar with the areaWord of mouthGoogleBooking websites such as Expedia or Booking.comAdvertisementOtherSelect One
   
5. Please select your age range Under 1818 - 2930 - 3930-4950-6465+Prefer not to saySelect
6. Gender MaleFemaleNon-binary / OtherPrefer not to saySelect
7. Are you a primary caretaker children 17 years of age or younger? NoYesSelect
If you answered yes, how many children 17 years of age and younger are in your household?
8. What is the highest level of education you have completed? Attended High SchoolHigh School Diploma or EquivalencySome CollegeAssociate Degree or Professional CertificateBachelor's DegreeMaster's DegreeDoctoral DegreePost-Doctoral SpecializationSelect One

Would you like to stay in the know about hotel and restaurant events and promotions?

YesNoSelect